FAQ – Pet Portrait Services

Frequently Asked Questions

Everything you need to know about our custom pet portrait services

🚀 Quick Facts

Why Choose Us?

  • All kinds of pets and animals are accepted
  • Unlimited revisions included
  • Approve before shipping
  • We work until you get 100% satisfaction
  • FULL REFUND if not satisfied with the result
  • We will not miss any deadline
  • Current artwork creation time: 24‑hour turnaround

❓ General Questions

What types of pets do you accept?

We accept any pets and animals and will meet any request! Whether you have dogs, cats, birds, reptiles, horses, or any other beloved companion, we can create a beautiful custom portrait.

Do you provide previews before shipping?

Absolutely! We will send you a mockup before shipping. You’ll have the opportunity to review and request any changes before we finalize your order.

How many revisions are included?

Unlimited revisions are included with every order. We’ll work with you until you’re completely satisfied with your portrait.

What if I’m not satisfied with the final result?

If you’re not 100% satisfied with your purchase for any reason, please contact us and we will make it right. We offer a FULL REFUND if you’re not satisfied with the result. Your satisfaction is our ultimate goal.

📋 How It Works

Step 1: Ordering

All kinds of pets and animals are accepted. Select your background color, text personalization, and quantity.

Important: Multiple pets can be put on one portrait, but pricing is per pet, so please ensure you select the right quantity when ordering.

Step 2: Send Your Photos

Please send us 1-3 of your favorite photos. You can upload them during checkout or email them later to [email protected]. Detailed upload instructions will be sent to you after purchase.

Photo Best Practices:

  • High-Resolution (most smartphones work great)
  • Pet sitting with face and chest visible
  • Close-up from the front at eye level
  • Even lighting conditions

We replicate the exact photo that you provide, so make sure you are overall happy with the photo you upload.

Step 3: Portrait Creation

Using the photos provided, the portrait will be created in Photoshop with professional attention to detail. Minor changes such as the removal of small objects is possible. However, objects that don’t already appear in the photo unfortunately can’t be added.

Step 4: Receive Your Order

We ship the portrait within 3 business days after approval. Our 24‑hour turnaround for artwork creation ensures you get your portrait quickly!

🚚 Shipping & Delivery

How long does shipping take?

After we ship your portrait (within 3 business days), items typically arrive to customers within:

Region Delivery Time
USA 2–5 business days
Canada 10-30 business days
Rest of the world 10-30 business days

🖼️ Product Specifications

What sizes are available?

  • Standard size: 8×10 for US & Canada customers
  • International: A4 size print file
  • Custom sizing: Alternative sizing is possible if requested, however larger prints may result in a loss of image sharpness, depending on the quality of the source photo you provide

What about digital orders?

For digital orders, a high resolution .jpg file will be available for download in the email you provide after completion.

⏰ Timeline Questions

How fast can you create my portrait?

Our current artwork creation time is just 1 day! We pride ourselves on our 24‑hour turnaround while maintaining the highest quality standards.

Do you ever miss deadlines?

Never! We will not miss any deadline. Our efficient process and dedicated team ensure your portrait is completed on time, every time.

📞 Still Have Questions?

If you have any other questions not covered in this FAQ, please don’t hesitate to contact us at [email protected]. We’re here to help make your custom pet portrait experience perfect!

Ready to get started? Order your custom pet portrait today and get your beautiful artwork with our fast turnaround service!